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Troubleshooting

If Cosmo Studio isn’t behaving as expected, use the checks below to narrow down the issue.

Provider connection issues​

  • Confirm your API key is valid and has not expired.
  • Verify network connectivity and firewall rules.
  • Make sure you selected a model supported by the provider.

Messages not saving​

  • Check local storage permissions on your device.
  • Ensure you are not running in a restricted filesystem environment.

Slow responses​

  • Try a smaller model or reduce prompt length.
  • Check provider status pages for outages.

Still stuck?​

Collect logs folder before reaching out to support@cosmocp.com. Include your OS version, provider, and the exact error message.

Logs Location​

  • macOs: /Users/<Username>/Library/Application Support/CosmoStudio/logs
  • Windows: C:\Users\<Username>\AppData\Roaming\CosmoStudio\logs
  • Linux: